Cancellation policy for digital content

Information on the right of withdrawal for consumers regarding the supply of digital content not supplied on a physical data carrier (e.g. e-book, software download)

Withdrawal information

A consumer is any natural person who concludes a legal transaction for purposes which cannot be predominantly attributed to their commercial or independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address of the withdrawal recipient, telephone number, email address and, if available, fax number. You can also use the shortcode for this and store the address in DE settings.]) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but this is not required. To meet the withdrawal deadline, it is sufficient that you send the notification of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which notification of your withdrawal of this contract was received by us. For this refund, we will use the same payment method you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this refund.

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back.)
– To [Insert: name/company, address of the withdrawal recipient, email address and, if available, fax number.]:
– I/we hereby withdraw (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)

– Date

(*) Delete as appropriate.

Exclusion or early termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content which is not pre-manufactured and for the production of which an individual selection or determination by the consumer is decisive, or which is clearly tailored to the personal needs of the consumer.
The right of withdrawal terminates early if we have begun to perform the contract only after you have given your express consent to this and at the same time confirmed your knowledge that you will lose your right of withdrawal upon commencement of contract performance on our part. We point out that we may make the conclusion of the contract dependent on the aforementioned consent and confirmation.