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Information on the right of withdrawal for consumers for the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us ([insert: Name/company, address of the revocation addressee, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode for this purpose and store the address in Settings DE]) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the attached model withdrawal form, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Sample cancellation form
(If you wish to cancel the contract, please fill in and return this form).
- To [insert: Name/company, address of the revocation addressee, e-mail address and, if available, the fax number]:
- I/we hereby revoke () the information provided by me/us () for the purchase of the following goods ()/ the provision of the following service ()
- Ordered on ()/received on ()
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in the case of notification on paper)
- date
(*) Delete as applicable.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation shall expire prematurely if we have only commenced performance of the contract after you have given your express consent to this and at the same time confirmed your knowledge that you lose your right of cancellation upon commencement of performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.